GUEST SATISFACTION
“Look after the customer and the business will take care of itself.” – Ray Kroc
Guest Satisfaction Restaurant Detail - Current Period
2025 - BENTHAM, DENISE & ELISE - AS OF JULY 10, 2025
800 NUMBER DATA BASED ON THE TRAILING 12 MONTHS ENDING APRIL 30
TV MARKET & SALES DATA BASED ON TRAILING 12 MONTHS ENDING APRIL 30
2804
7174
7421
21142
26839
33782
Our TTM Performance Summary (Ending April 30, 2025):
Over the trailing 12 months, our organization underperformed compared to the TV Market, with a -1.8 gap in sales comps and a -0.8 gap in guest count comps. Internally, we recorded -1.6% in analytical sales comps and -2.6% in guest counts during this same period.
Two locations in particular showed significant variances:
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NSN 33782 had a -6.7 sales comp gap and a -5.7 guest count comp gap.
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NSN 7421 had a -3.6 sales comp gap and a -2.4 guest count comp gap.
Contact Quintile Trend
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Top 3 issues
VOICE Results
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Over the past 13 months, OSAT improved by 11.4 points—from October 2024’s low to February 2025’s peak. To drive guest experience, we prioritize VOICE feedback, with shift managers aiming for at least one survey per day. The top OSAT restaurant each period earns a bonus as recognition.
Building The Business through Guest Satisfaction
Comparrison Report ; 3/5/25 to 6/2/25
