OPERATIONS
“We take the hamburger business more seriously than anyone else.” – Ray Kroc
Organization Measurment
Our organization's pass rate for visits conducted over the prior 24 months was 88.2%, which meets the 75% standard for organizations of our size.
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We utilize MyQSRSoft to conduct Customer First visits and track key guest experience metrics.
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One CFV per restaurant each week completed by the Area Supervisor and submitted to the D.O and Owner Operator
One Food Safety Audit completed by the Supervisor monthly
WHAT WE DO
One RGR (Restaurant Growth Review) monthly walk-through per restaurant, including a comprehensive checklist covering cleanliness, health and safety, and equipment.
GOAL:
Segmentations
Although segmentations are paused for 2026, we will continue to leverage our projections as a strategic guide to drive progress and keep our organization moving forward.
Organization CEV Scores
Taking Action
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Speed of Service: Reinforce drive-thru routines and deploy targeted labor during peak hours.
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Order Accuracy: Enhance bagging/checkback processes and improve headset communication.
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Shift Leadership: Strengthen shift huddles and accountability through daily performance recaps.
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Training: Focus on consistent crew training and certification, especially in high-impact roles.
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Hospitality & Friendliness: Reintroduce “greet and treat” standards and recognize standout guest interactions.
Support Visits
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Food Safety
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Shift Leadership
2023 Visits
Future Visits
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Order Accuracy
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Shift Leadership
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Digital Growth – MOP & Loyalty