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OPERATIONS

MAXIMIZING "4- D's"BUSINESS DRIVER FOCUS  

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DEVELOPMENT OF PEOPLE

DRIVE-THRU

DIGITAL

DELIVERY

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You are only as good

as the people you hire.

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- Ray Kroc

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Signage like this is posted in all

our restaurant drive-thrus

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DEVELOPMENT OF PEOPLE

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  • STARTED IN JUNE 2020

  • UTILIZED FOR STAFFING OPPORTUNITIES 

  •  1327 CAPTURES

  •  85 HIRED

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Signage like this is posted in all

our restaurant drive-thrus

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  • We will continue to empower our crew members and accelerate leader ship and learning opportunities through virtual training

  • Each restaurant is equipped with iPads specifically for on the floor training.

  • We are looking forward to the upcoming changes to FRED and My McDonalds to continue these virtual teachings.

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  • 8 week long in person training class designed          to develop our management teams.

  • Class Instruction by Bentham Organization     Training Manager - Jessica Silva 

  • SMX has now been converted to Virtual due to   Covid-19

  • There have been 3 Graduating classes since our     start in 2018.

ACTIVE EMPLOYEE ROSTER

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#7174 OST & SCOTT

ELISE BENTHAM

SUPERVISOR

RODNEY WASHINGTON

GENERAL MANAGER

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MANAGERS - 11

MAINTENANCE - 1

CREW TRAINERS - 7

CREW - 35

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BUILD TO: 65

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#21142 - CULLEN & 610

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#26839 - 249 & ANTOINE

KENNETH DABNEY

DIRECTOR OF OPERATIONS / SUPERVISOR

MARIA GONZALES

GENERAL MANAGER

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MANAGERS - 6

MAINTENANCE - 2

CREW TRAINERS - 7

CREW - 42

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BUILD TO: 55

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​

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ELISE BENTHAM

SUPERVISOR

ANNA MARTINEZ

GENERAL MANAGER

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MANAGERS - 7

MAINTENANCE - 3

CREW TRAINERS - 5

CREW - 40

​

BUILD TO: 68

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#33782 - TELEPHONE RD.

KENNETH DABNEY

DIRECTOR OF OPERATIONS / SUPERVISOR

MARIA ROSALES

GENERAL MANAGER

​

MANAGERS - 8 

MAINTENANCE - 2

CREW TRAINERS - 4 

CREW - 40

BUILD TO: 62

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​

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YEAR TO DATE EMPLOYEE REPORT

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90 DAY TURNOVER

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DRIVE-THRU

Over the past 6 weeks, we've put the pedal to the metal: focusing on OEPE times and Drive-Thru guest counts.

  • Staffing - Scheduling - Positioning

  • Any Lane Any Time Sign Installation

  • Drive thru health checks

  • Installed Drive Thru Timers / Q3-2020

  • PLX NEXT FEB 2020

  • Lower KVS TIMES = LOWER OEPE

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GOALS for 2021

  • Lower OEPE by 20 secs

  • Increase Sales 

  • Growing Car Counts

  • Improving Customer Experience

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GHOA COOP DT INCENTIVE - WEEK 5

2ND PLACE - 21142             3RD PLACE - 33782

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GHOA COOP DT INCENTIVE - WEEK 6

1ST PLACE - 21142

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DIGITAL

  • Parking Stall Decals 

  • Contactless CurbSide Pickup

MOP Sales: Jan 12019 -November 30 2020

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DELIVERY

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COMING 2021

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4,631

6,414

5,806

4,796

4,662

3,848

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4.5*

McDelivery is a whole new way for our guests to love McDonald’s

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  • Our Goal is to maximize McDelivery and reduce our Avg. restaurant time from 7.9 minutes to 7.0 minutes 

  • Hosted a McDelivery boot camp in October with Bryce & David where we implemented proper procedures and best bets.

  • Additional parking stalls added designated for MOP & Curbside 

  • Friendly messages to our guest during Covid-19

  • Walk-Up windows for delivery drivers and walk up customers

  • Added designated McDelivery person during our delivery peak 

  • Proper Signage posted for McDelivery drivers

© 2025 Bentham Organization

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